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REMEDY CHECK PROTECTION
Thank you for purchasing the Remedy Check Protection™ Program
(“REMEDY™” or "Program"), which is administered
by REMEDY™ in conjunction with your check printer. The full
terms, conditions and limitations of this Program are set forth
below.
Reimbursement Limits
The maximum reimbursement is $25,000 for all checks, regardless
of the number of checks for which requests for reimbursement are
presented and/or the number of requests made.
REMEDY™ applies only to checks written during the time the
applicable Member is an active member of their financial institution’s
program of which Remedy Check Protection is a benefit. REMEDY™
applies to personal checks only. It does not and will not apply
to checks used for business purposes or deposit tickets. REMEDY™
only applies to checks actually utilized as checks for a specific
transaction and therefore excludes any and all blank checks provided
for any type of direct deposit, direct withdraw, or provided to
facilitate an account with a vendor. To be reimbursed under the
Program, the fraud must be committed in the US or territories governed
by US laws and must be reported to law enforcement authorities as
evidenced by a police report.
REMEDY™ is designed to facilitate your recovery of covered
losses, such that you may obtain benefits directly from REMEDY™
by assigning your claims against the responsible financial institution.
With REMEDY™, you will not need to seek any reimbursement
from your financial institution.
DEFINITION OF FRAUD
Forged Signatures. REMEDY™ applies to legitimate blank
checks that are forged with your signature, as the payer, that results
in a debit to your checking account.
Forged Endorsements. REMEDY™ applies to a legitimate
check that is endorsed and cashed or deposited by someone other
than the designated payee based upon a fraudulent and false endorsement.
REMEDY™, however, does not apply to a check that bears a legitimate
original endorsement that is secondarily fraudulently endorsed.
Altered Checks. REMEDY™ applies to legitimate checks
that contain altered information such as the payee identification,
check amount, or that are otherwise altered to benefit the party
altering the check.
Limitations of Protection
REMEDY™ is specifically limited to the $25,000 maximum total
reimbursement amount listed above, regardless of the number of reimbursement
requests that are made by you and/or by any other account holder.
- REMEDY™ will not reimburse for fraud if an immediate
family member of any of the account holders perpetrates the fraud.
Immediate family members shall include spouse, parents, sons,
daughters, or grandchildren of the account holder.
- REMEDY™ will not reimburse for fraud perpetrated by any
of the account holders.
- REMEDY™ will not reimburse for fraud if any member of
an account holder's household perpetrates the fraud. Members of
an account holder's household shall include any person living
with the account holder on a full-time or a part-time basis, including
all house guests, domestic employees and/or boarders living in
the account holder's domicile.
Reimbursement Process
If you wish to make a reimbursement request, please call 1-866-449-8827
to request a package.
A reimbursement request must be made within a reasonable timeframe
not to exceed one year from the account holder's discovery of the
fraud, receipt of a bank statement, or receipt of the returned instrument
that reflects the fraud.
After you make a reimbursement request, you will be sent a package
that will require you to provide certain information and to complete
one or more forms, including the following:
- Reimbursement Request Form
- Limited Durable Power of Attorney Form
- Copy of your bank statement
- Other forms to document your loss.
REMEDY™ will review the reimbursement package completed by
you and evaluate your request for reimbursement and / or ask you
for additional information. Once the request is processed, a reimbursement,
in the form of a check, will be created within 3 days following
receipt of the complete request package. REMEDY™ will determine
the extent to which it will pursue your rights, which you will assign
to REMEDY™, against your bank / financial institution.
You agree as part of the terms and conditions of the coverage to
cooperate with REMEDY™ in providing supplemental documentation
for not only the initial claim but also to facilitate any effort
by REMEDY™ to recover against a bank or other responsible
parties, including providing supplemental documentation or appearing
for witness testimony at Remedy's™ request.
Scope of Recoverable Losses
Only losses listed above are recoverable from REMEDY™. The
amount recoverable by you shall include all actual amounts paid
from your account and all bank / financial institution / retailer
fees incurred due to the fraud, not to exceed the total reimbursement
amounts described above.
General Rules, Term, and Conditions
- REMEDY™ will contact your financial institution to confirm
that you are a club account member in good standing at the time
the fraud occurred.
- REMEDY™ will only protect the checks issued by your financial
institution and therefore their endorsed supplier of checks.
- REMEDY™ Protection will expire when you are no longer
a Club Account member
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